At Mzigo, we are committed to providing exceptional support to ensure the success of your fleet management operations. Our support policy outlines the principles and procedures governing our support services. Please review the following guidelines carefully to understand how we can assist you effectively:
You can reach our support team through multiple channels, including email, phone, or our online support portal. Our support hours are 24Hours. Please note that response times may vary depending on the severity of the issue.
Issues that significantly impact the functionality of the Mzigo platform or pose a security risk.
Issues that impede essential functionality or have a substantial impact on your operations.
Issues that affect non-critical functionality or have a moderate impact on your operations.
Minor issues or inquiries that do not significantly impact your operations.
Our goal is to acknowledge and respond to all support inquiries promptly. Response and resolution times may vary depending on the severity of the issue and our support team's workload. We strive to provide timely updates on the status of your inquiry until it is resolved satisfactorily.
Our support team is available to assist you with technical issues related to the Mzigo platform, including troubleshooting, configuration assistance, and software updates. We are dedicated to helping you overcome any challenges you may encounter and ensure that you get the most out of our solution.
In addition to direct support, we provide comprehensive documentation, user guides, tutorials, and FAQs to help you navigate the Mzigo platform independently. These resources are available on our website and are regularly updated to reflect the latest features and best practices.
Your feedback is invaluable to us as we continuously strive to improve our products and services. We welcome any suggestions, feature requests, or general feedback you may have, as it helps us better understand your needs and enhance the Mzigo experience for all users.